Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between your organization ("Buyer", "Customer", or "You") and V.S. Industries, operating under the brand name HotelKart ("HotelKart", "Company", "We", or "Us"). Accessing our website, requesting bulk tender quotations, transmitting commercial purchase orders, or completing online wholesale purchases signifies your full acceptance of these Terms.

2 B2B Eligibility & Buyer Obligations

The HotelKart platform is engineered for commercial, institutional, and government buyers. When registering or procuring through HotelKart, you warrant that:

• You are authorized to bind your establishment, company, or governmental entity to commercial procurement contracts.
• All commercial information provided, including Legal Name, Registered Address, and GSTIN, is accurate and up to date.
• Supplies procured are intended for institutional consumption, guest services, property operations, or authorized government programs.

3 Pricing, Taxes & GST Invoicing

All catalog prices are listed in Indian Rupees (INR) and are stated exclusive of Goods and Services Tax (GST) unless explicitly indicated. Standard GST rates (e.g., 5%, 12%, 18%, or 28% depending on the HSN code classification) will be calculated and added transparently at order placement or upon invoice generation.

A formal GST Tax Invoice specifying our GSTIN, your company GSTIN, HSN codes, and exact CGST/SGST/IGST breakdown will be generated for every commercial order to ensure seamless Input Tax Credit (ITC) claims.

4 Minimum Order Quantities (MOQ)

As a direct factory manufacturer and wholesale distributor, commercial Minimum Order Quantities (MOQs) apply across product categories (e.g., Guest Amenities soaps: 50 units; Linens: 10 units; Heavy Equipment: 1 unit). Orders falling below the stated MOQs may be subject to commercial minimum order surcharges or cancellation with notice.

5 Quotations & Proforma Invoices

Formal written quotations and Proforma Invoices issued by our procurement desk remain valid for a period of 15 calendar days from the date of issue, unless otherwise specified in writing. Due to raw material fluctuations in cotton yarn, steel, and polymer raw materials, quotations beyond 15 days are subject to re-confirmation.

6 Payment Terms & Settlement

We support multiple commercial settlement mechanisms:

• Direct Corporate Banking: RTGS / NEFT transfer directly to V.S. Industries bank accounts as detailed on your Proforma Invoice.
• Online B2B Gateway: Corporate Credit Cards, Debit Cards, Net Banking, and verified UPI.
• Credit Terms: Standard orders require full payment prior to factory dispatch. Credit facilities or split billing (e.g., 50% advance upon PO, 50% against LR copy) are available exclusively to pre-vetted corporate accounts and established government tender contracts.

7 Custom Branding & OEM Production

For custom-branded orders (such as customized hotel toiletries, embossed leatherite room folders, logo-embroidered towels, or institutional uniforms):

• Buyer must provide high-resolution vector artwork or explicit design approvals prior to production kickoff.
• A pre-production sample or digital mock-up approval is legally binding.
• Because custom-branded items are fabricated specifically for your property, custom OEM production orders cannot be cancelled or returned once manufacturing has commenced.

8 Order Cancellation & Modifications

Standard catalog orders may be modified or cancelled prior to pallet dispatch from our central warehousing hub by providing written notice to our support team. Once an order has been loaded onto freight carriers and an e-Way bill has been generated, cancellations are subject to two-way freight deduction and a 10% re-stocking administrative fee.

9 Inspection, Defect & Replacements

Commercial shipments must be inspected upon delivery at your receiving dock. In the rare event of transit damage or manufacturing defect:

• Notice must be given within 48 hours of delivery accompanied by photographic evidence and the delivery Proof of Delivery (POD) notation.
• HotelKart will promptly arrange for free replacement of damaged units or issue a credit note for the affected items.

10 Equipment Warranty & Liability

Commercial equipment (including floor scrubbing machines, high-pressure carpet extractors, electric kettles, and commercial fly killers) carries a 12-Month OEM Manufacturer Warranty covering electrical and mechanical components under standard operating conditions. Warranty excludes normal consumable wear (brushes, squeegee blades, filters) and physical abuse.

To the maximum extent permitted by applicable law, HotelKart's total commercial liability for any claim arising out of an order shall not exceed the invoice amount actually paid by Buyer for the specific product in dispute.

11 Governing Law & Jurisdiction

These Terms and all commercial transactions shall be governed by and construed in accordance with the substantive laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to this agreement shall be subject to the exclusive jurisdiction of the competent commercial courts located in Vijayawada, Andhra Pradesh, India.