We ship our hotel supplies and amenities across all states in India. Delivery timelines and freight charges depend on order size, destination, and product type. All orders are dispatched from our facility in Vijayawada, Andhra Pradesh.
1. Dispatch Location
All orders are dispatched from our manufacturing and warehousing facility located at:
V.S. Industries / HotelKart Warehouse
40-6-21/6, Mogalrajpuram, Vijayawada – 520010, Andhra Pradesh, India
2. Delivery Coverage
We deliver pan-India, including:
- Andhra Pradesh & Telangana: Vijayawada, Hyderabad, Guntur, Visakhapatnam, Tirupati, Warangal, and all districts.
- South India: Tamil Nadu, Karnataka, Kerala, Puducherry.
- Rest of India: Delhi, Mumbai, Kolkata, and all major cities and towns.
- Government Supply: We have experience delivering to government institutions, defence establishments, and public sector hotels under tender contracts.
3. Delivery Timelines
| Destination |
Estimated Delivery Time |
| Vijayawada & surrounding areas (within 100 km) |
1–2 business days |
| Andhra Pradesh & Telangana |
2–4 business days |
| South India (TN, KA, KL) |
3–5 business days |
| North & West India (Delhi, Mumbai, Rajasthan, etc.) |
5–8 business days |
| Northeast India & remote areas |
7–12 business days |
| Custom / bulk orders (made-to-order) |
10–21 business days (production + shipping) |
* Timelines are estimates and may vary due to courier delays, holidays, or force majeure events.
4. Freight & Shipping Charges
- Freight charges are calculated based on the order weight, volume, and destination and will be communicated in the official quotation.
- Free delivery may be offered for large-volume orders above certain thresholds — subject to negotiation and confirmation in the quotation.
- For government tenders and institutional orders, freight terms are as agreed in the purchase order/tender document.
5. Order Processing
- Orders are processed after receipt of advance payment confirmation.
- In-stock items are dispatched within 1–3 business days of payment confirmation.
- Custom/made-to-order items will have a production lead time communicated separately at the time of order confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
6. Packaging
All products are securely packed to prevent damage during transit. For fragile or premium items, additional protective packaging (bubble wrap, foam inserts) is used. Custom branding/labelling of packaging can be arranged for bulk orders — please mention this requirement during the enquiry stage.
7. Tracking Your Order
Once your order is dispatched, we will share the:
- Courier/logistics partner name
- Docket / tracking number
- Estimated delivery date
Tracking details will be sent via email or WhatsApp to the contact information provided at the time of order. For order status, you can also call us at +91 94419 94999.
8. Damaged or Missing Items
- Inspect your delivery at the time of receipt. If items are visibly damaged, note it on the delivery receipt and contact us within 48 hours of delivery.
- Share photos/videos of the damaged goods via email or WhatsApp for us to process a replacement or credit note.
- Claims for missing items must also be reported within 48 hours of delivery with supporting documentation.
9. Returns & Refunds
- Returns are accepted for manufacturing defects or incorrect items dispatched.
- Custom-manufactured items are non-returnable unless they have a quality defect.
- Return requests must be raised within 7 days of receipt of goods.
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Freight charges for returns are borne by V.S. Industries only in cases of our error (wrong item dispatched, manufacturing defect).
10. Contact for Shipping Queries
For any shipping-related queries, please reach out to our team:
V.S. Industries / HotelKart
📧 info@hotelkartindia.com
📞 +91 94419 94999 / +91 98481 96886
💬 WhatsApp Us