Shipping & Delivery Policy

1 Pan-India Coverage & Delivery Zones

We deliver institutional consignments to hotels, resorts, government institutions, and commercial establishments nationwide, categorized into four logistical zones:

• Zone A (Southern Hubs): Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Kerala, Puducherry.
• Zone B (Western & Central): Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh.
• Zone C (Northern & Eastern Hubs): Delhi NCR, Uttar Pradesh, Rajasthan, Punjab, Haryana, West Bengal, Odisha, Bihar.
• Zone D (Special & Remote Hospitality Corridors): Himachal Pradesh, Uttarakhand, Jammu & Kashmir, North-Eastern States, and Andaman & Nicobar Islands.

2 Dispatch & Transit Timelines

Standard fulfillment schedules are structured by procurement type:

3 Freight Modes & Logistics Partners

To balance speed, safety, and commercial cost efficiency, we deploy specialized freight channels:

• Commercial Part Truck Load (PTL) & Full Truck Load (FTL): Handled via premier national transport agencies such as Safexpress, V-Trans, TCI Freight, SpotOn, and GATI for heavy bulk consignments, furniture, and large pallet shipments.
• Surface & Air Express Parcels: Handled via Bluedart, Delhivery, and DTDC for urgent replacement parts, amenities top-ups, and sample cartons.

4 Shipping Charges & Volume Freight

Shipping charges are computed transparently based on total consignment weight, volumetric dimensions (for bulky items like pillows and duvets), and destination PIN code. Commercial orders exceeding specified bulk thresholds frequently qualify for subsidized or free delivery as indicated on your formal Proforma Invoice.

5 GST E-Way Bill Documentation

Under Indian GST rules, every commercial cargo consignment with a consignment value exceeding ₹50,000 is automatically paired with an official Government e-Way Bill generated by HotelKart prior to carrier hand-over. A copy of the e-Way Bill, Tax Invoice, and Packing List accompanies every shipment to ensure hassle-free transit across state borders.

6 Order Tracking & Lorry Receipts (LR)

Upon cargo dispatch from our central logistics facility in Vijayawada, an automated dispatch notification is sent to your registered email and WhatsApp number containing:

• Transport carrier name and booking branch.
• Official Lorry Receipt (LR) number or Courier Waybill (AWB) number.
• Online digital tracking link and direct driver/transporter contact (where applicable).

7 Receiving Dock Inspection & POD

Upon arrival of the freight truck at your property receiving dock:

• Verify total carton count against the delivery challan / LR copy.
• Examine external packaging for severe transit distress or carton crushing.
• If any box is visibly damaged or tampered, endorse the carrier's Proof of Delivery (POD) copy with "Received in Damaged Condition" before signing, and capture immediate photos/video.

8 Transit Insurance & Damage Claims

All institutional dispatches from HotelKart are backed by comprehensive transit insurance coverage. In the event of confirmed transit loss or damage noted on the delivery receipt, notify our logistics team within 48 hours. We will immediately expedite replacement units without making your property wait for insurer claim settlements.

9 Unloading & Special Handling

Commercial freight pricing includes transit to your property gate/unloading dock. Standard commercial transport regulations require that property receiving staff or dock personnel manage the physical unloading of heavy cargo from the carrier truck bed, unless specialized inside-delivery services have been pre-arranged in writing.

10 Logistics Desk Contact