Privacy Policy

1 Introduction & Legal Framework

This Privacy Policy describes the policies and procedures of HotelKart by V.S. Industries ("HotelKart", "we", "us", or "our") regarding the collection, use, processing, and disclosure of commercial and personal information collected through our website (hotelkartindia.com), WhatsApp Business sales channels, custom tender quotation systems, and direct institutional sales desks.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act), 2023 of India.

2 Business Data We Collect

As a specialized B2B commercial marketplace and OEM manufacturer catering to hotels, resorts, hospitals, educational institutions, hostels, and government departments, we collect data primarily relating to commercial procurement:

• Business Identification: Registered business name, hotel/property name, trade name, business classification, and GSTIN (Goods and Services Tax Identification Number).
• Contact Personnel: Name, professional designation (e.g., General Manager, Procurement Officer, Housekeeping Executive), mobile number, WhatsApp contact, and official business email address.
• Dispatch & Billing Coordinates: Property delivery address, registered billing address, PIN code, landmark, and local freight unloading contact details.
• Commercial Procurement Data: Items added to wholesale cart, requested product customisations (e.g., custom embroidered towels or OEM logo-printed toiletries), quantity tiers, purchase orders (PO), and formal tender specifications.

3 How Your Information Is Used

Your business information is strictly utilized for the execution of legitimate B2B commercial operations, including:

• Generating accurate commercial price quotations, bulk tiered pricing calculations, and formal Proforma Invoices.
• Fulfilling institutional procurement orders, production coordination at our factory facilities, and packaging for transport.
• Generating statutory tax documents including GST Tax Invoices and mandatory national e-Way bills.
• Providing proactive dispatch updates, consignment tracking (Lorry Receipts / Air Waybills), and delivery coordination via email and WhatsApp.
• Providing responsive after-sales support, warranty assistance on commercial machinery (e.g., floor scrubbers, vacuum cleaners), and replenishment reminders.

4 GST Invoicing & E-Way Bills

In full compliance with the Central Goods and Services Tax (CGST) and State GST acts of India, when you provide a valid GSTIN during procurement, HotelKart automatically validates the GSTIN and records it on your commercial tax invoice. This information is securely shared with the national GST Portal and E-Way Bill System to ensure seamless Input Tax Credit (ITC) eligibility for your establishment.

5 Data Sharing with Logistics Carriers

To deliver commercial cargo, furniture, linen cartons, and amenities palettes to your hotel or institutional property, we share only necessary delivery details (business name, delivery address, designated receiving manager name, and telephone number) with our verified freight and logistics partners (such as Safexpress, V-Trans, TCI Freight, Bluedart, and Delhivery). Our logistics partners are bound by strict non-disclosure obligations and are prohibited from using your data for any other purpose.

6 Payment Security & Banking

HotelKart supports direct corporate NEFT/RTGS bank transfers and secure online payments. All online credit/debit card, net-banking, and corporate UPI transactions are routed through Reserve Bank of India (RBI) authorized payment aggregators with 256-bit TLS encryption. HotelKart does not store credit/debit card numbers, CVVs, or online banking passwords on our servers.

7 Cookies & Local Session Storage

Our website utilizes local storage and lightweight session cookies strictly to enhance your browsing experience, such as preserving items in your wholesale shopping cart, saving selected product quantities, maintaining recently viewed items, and keeping you authenticated during active sessions. We do not use intrusive third-party cross-site advertising trackers.

8 Data Retention & Protection

We maintain comprehensive technical and administrative safeguards (including SSL/TLS encryption, firewall-protected database infrastructures, and role-based staff access restrictions) to safeguard your data against unauthorized access, loss, or alteration. Corporate transaction records and tax invoices are retained for a minimum period of 8 years in accordance with Indian statutory tax requirements.

9 Your Corporate Rights

You have the right to request access to the business contact information we maintain, request corrections or updates to your company profile, or request deletion of inactive accounts (subject to statutory audit retention obligations). To exercise these rights, please email us from your authorized corporate email domain.

10 Grievance Officer & Contact

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of our designated Grievance Officer are provided below: