Privacy Policy

1. Who We Are

HotelKart is operated by V.S. Industries, an ISO 9001:2015 certified manufacturer and supplier of premium hotel amenities and hospitality supplies based in Vijayawada, Andhra Pradesh, India.

Address: 40-6-21/6, Mogalrajpuram, Vijayawada – 520010, Andhra Pradesh, India
Email: info@hotelkartindia.com
Phone: +91 94419 94999 / +91 98481 96886

2. Information We Collect

We collect the following types of information when you use our website or contact us:

• Contact Information: Name, email address, phone number, and business/hotel name when you submit a quote request or contact form.
• Order & Enquiry Details: Product requirements, quantities, delivery address, and any custom specifications you provide.
• Usage Data: Pages visited, time spent on site, browser type, device type, and IP address (collected via cookies and analytics tools).
• Newsletter Subscriptions: Email address if you choose to subscribe to our newsletter.
• Communication Records: Emails, WhatsApp messages, or phone call notes when you contact us for business enquiries.

3. How We Use Your Information

• To process and respond to your quote requests and product enquiries.
• To provide product recommendations, pricing, and delivery information.
• To send order confirmations and business communication.
• To send occasional product updates, offers, or newsletters (you may unsubscribe at any time).
• To improve our website, product catalogue, and customer experience.
• To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Logistics Partners: Delivery details shared with courier/logistics companies to fulfil your order.
• Service Providers: Trusted vendors (e.g., email, hosting) who help us operate the website — bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. We use:

• Essential Cookies: Required for basic website functionality (e.g., cart, session).
• Analytics Cookies: Google Analytics to track page visits and improve content.

You can disable cookies in your browser settings. Note that some parts of the website may not function correctly without cookies.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

7. Data Retention

We retain your contact and enquiry data for as long as necessary to fulfil your request or maintain our business relationship. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at info@hotelkartindia.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., IndiaMART, Google Business). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

V.S. Industries / HotelKart
40-6-21/6, Mogalrajpuram, Vijayawada – 520010, AP, India
📧 info@hotelkartindia.com
📞 +91 94419 94999